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Each hotel applies its own policy regarding pets. You can find out whether pets are welcome and the charges for this, under the heading ‘Good to know’ on the hotel sites.

It depends on such things as the hotel’s location or construction whether the hotel is accessible for wheelchair users. More information about accessibility for wheelchair users and the availability of rooms for people with disabilities can be found on the hotel sites.

The Wi-Fi facilities differ per hotel. Information about the availability of Wi-Fi in public areas, rooms and meeting rooms can be found on the hotel sites.

Detailed information about check-in and check-out times are given on your booking confirmation. Please contact the hotel if you wish to arrive or depart earlier or later than the indicated times.

If you don’t have a credit card, you can book the hotel concerned by telephone or e-mail.

All Eden Hotels are non-smoking. Smoking is only permitted in the designated areas.

This website offers the ‘Best Available Price Guarantee’ on all bookings. This means that we guarantee you the lowest price for the same rate, room type and period. For further information about this guarantee we refer you to the page about “Best Available Price Guarantee”.

In most Eden hotels it is possible to have an extra child’s bed in the room. The charge for this differs per hotel. We advise you to contact the desired hotel for more information.

A twin room has two separate single beds. A double room has a double bed.

You can cancel or change your booking via the ‘Login’ button at the top of each page or via this page. In order to change or cancel your booking you will be asked to give the e-mail address with which the booking was made as well as the booking number. The booking number can be found in the booking confirmation.

Of course you can. From 8 rooms or more belonging to one group, booked separately or through one group reservation, special group conditions always apply. Please contact the hotel's reservation department to agree on these, so that there are no surprises.